Returns

RETURNS

We understand that not every purchase is the perfect fit and returns or exchanges are sometimes necessary.  Because of this, we offer a straight-forward and hassle-free return policy.  ALL RETURNS ARE FOR EXCHANGE or STORE CREDIT ONLY!

OpheliaOnline.com Return Policy...

All Returns are for Exchange or Store Credit Only

All Returns Must Be Initiated Within 10 Calendar Days of Original Shipment Date

All Merchandise Must be Returned to us in their Original, Unworn, Unwashed, & Smoke-free Condition

We reserve the right to refuse a return/exchange if the items have any signs of wear, alteration, misuse or damage. 

Sale Items, Discounted Items, Close Out Items, Jewelry, Hats & Under Garments are all FINAL SALE and Cannot be Returned or Exchanged

Original Merchandise Tags Must Be Attached  *Merchandise Cannot Be Returned Once Original Tags Are Removed*

Clothing Returned Without Original Tags or Not in Compliance with our Return Policy will be Refused

A Copy of the Original Receipt Must Accompany Merchandise for All Returns

Original Shipping Fees are not Refundable and Return Shipping is the Responsibility of the Customer

Damages must be reported within 2 days of receiving merchandise or cannot be returned.  Damaged items must have All Tags Still Attached.  Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

OpheliaOnline.com Return Procedures...

Email details of Return to:

You should receive a confirmation before shipping Merchandise back to us

     opheliaonline.com

     c/o Returns Manager

     20 West Columbia Street

     Farmington, MO  63640

If you have any questions regarding our return policy, feel free to email us at info@opheliaonline.com.